Privacy Policy Page

Purpose and scope of personal information collection:

The main data collection on the website includes: full name, email, phone, customer address. This is the information that we need members to provide mandatory when sending information for advice or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumers’ rights. use.
 
Members will be responsible for the security and storage of all service usage activities under the information they provide and their email boxes. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties in order to take measures. appropriate decision.
Scope of information use:

We use the information members provide to:

  • Contact to confirm orders and deliver goods to members upon receiving requests from members;
  • Provide product information to customers if requested by the customer;
  • Send marketing and promotional emails about goods sold by us;
  • Send notifications about activities on the website;
  • Communicate and resolve with users in special cases;
  • Do not use users’ personal information other than for confirmation and contact related to transactions;
  • When there is a request from a judicial agency, including: the Procuracy, the court, or the police agency to investigate a certain law violation by the customer.

Information storage time:

Members’ personal data will be stored until the administrator requests cancellation. In all cases, member personal information will be kept confidential on our server.

People or organizations that may have access to personal information:

Subjects with access to customers’ personal information fall into one of the following cases:

Company employee.

Partners have signed a contract to perform part of the Company’s services. These partners will receive information according to the contract agreement (possibly part or all of the information depending on the contract terms) to support users in using the services provided by the Company.
Address of the unit that manages and collects personal information:
 
SONG PHUNG ENVIRONMENTAL SERVICES TRADING COMPANY LIMITED
 
  • 11A Ly Dao Thanh, Ward 16, District 8, Ho Chi Minh City, Vietnam
  • Phone: 028.66849393
  • Phone: 0913.90.72.74 – 0984.62.04.94
  • Mail: sales@thietbinganhnuoc.com
  • Established: January 9, 2012 At: Ho Chi Minh City Department of Planning and Investment

Means and tools for users to access and modify their personal information:

Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
Members have the right to submit complaints about information security content, please contact the website’s Administration Board. When receiving this feedback, we will confirm the information. In case the member’s feedback is correct, depending on the level, we will take timely measures.
Mechanism for receiving and resolving consumer complaints:
 
Any dispute arising between the Company and the User will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People’s Court for resolution.
 
When it cannot be resolved through negotiation and conciliation as above, the violated party gathers evidence such as emails, text messages… and contacts the Company. The company will contact the complainant to resolve.
 
If the case exceeds its jurisdiction, the Company will request to transfer the case to the competent authorities. In this case, the Company still coordinates support to best protect the violated party.
 
Members’ personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member’s information is only carried out with that customer’s consent, unless otherwise prescribed by law.
 
Do not use, transfer, provide or disclose to any third party the member’s personal information without the member’s consent.
In case the information server is attacked by hackers leading to loss of member personal data, we will be responsible for reporting the incident to the investigating authorities for timely handling and notifying members. member is known.
 
Absolutely secure all members’ online transaction information, including digital accounting invoice information and documents.
The management board requires individuals when registering/purchasing to provide all relevant personal information such as: Full name, contact address, email, phone,… and is responsible for the legality. reason for the above information. The Management Board is not responsible nor will it resolve any complaints related to that member’s rights if it deems that all of that member’s personal information provided upon initial registration is inaccurate.