Delivery & shipping policy

In order to improve service quality, unify the working process, make it public and clear, creating convenience for customers in the process of purchasing products at the company. We would like to offer the following delivery and shipping policies.

Freight forwarding process

Song Phung Water Industry Equipment accepts orders and delivers to all provinces and cities nationwide. All goods shipped to the customer’s destination will be carefully packaged and properly packaged and include relevant documents such as: Purchase Order, Delivery Note, VAT Invoice, CO, CQ…
We will make flexible deliveries according to each specific request and order between the two parties. When receiving an order from the buyer and after confirming the purchase information via phone or email, Song Phung Water Industry Equipment will proceed with delivery according to the order agreed with the customer.

Delivery time

For customers in the Ho Chi Minh City area:

  • Song Phung Water Industry Equipment applies delivery fees according to each specific district/area. Details of specific delivery fees in each shopping cart.
  • Shipping costs will be borne by the customer.
  • Goods will be guaranteed to be delivered the same day if customers order in the morning.
  • If you order in the afternoon or evening, the goods will be delivered the next day.
  • Or customers can request delivery within a certain time.

For customers in other provinces:

  • Depending on each order and specific location, Song Phung Water Equipment will charge the agreed fee with the lowest fee, or based on the delivery price of specialized shipping companies.
  • Delivery time: From 2 to 5 days depending on the customer’s location (Note: For orders that need to be placed in advance, delivery time may be longer.)
  • Delivery time: from 9:00 a.m. to 4:00 p.m. every day of the week except Sundays and holidays.
  • Means of transportation: Motorcycles, tricycles, trucks of all kinds, passenger cars,…

Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery. Delivery time is usually between 3-5 days from the order closing date or as agreed with the customer when placing the order.

Responsibility during transportation

Responsibility for processing orders and shipping products to customers depends on the form of warehouse purchase or home delivery for the products that the customer declares when creating an order.
Song Phung Water Industry Equipment will be responsible for ensuring customers receive the correct goods as ordered within the committed delivery time. In case the goods are defective or damaged during transportation by Song Phung Water Industry Equipment, we will be responsible for exchanging new goods for customers.

In case of picking up goods at the warehouse of Song Phung Water Industry Equipment:

We are responsible for goods from the warehouse to the customer’s receiving vehicle. Any damage, breakage, breakage or chipping is our responsibility.
After the goods are handed over to the customer and the vehicle leaves. Customers need to be responsible for checking product quantity, quality, and product condition. After the customer receives and signs for the materials. We will not be responsible for any subsequent problems, unless the product is defective by the manufacturer.

In case of delivery to the customer’s requested address:

We are responsible for transporting the product intact to the right place requested by the buyer (usually a garage or construction site). After the receiving representative (authorized by the customer) signs to receive the goods and fully inspects them, responsibility for the goods now belongs to the receiving representative.


  • The company only delivers goods to the correct delivery representative that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, we have the right to refuse delivery and request the customer to receive the goods at the company’s sales location.
  • If the delivery address is unclear, located in a corner, or in dangerous places, dangerous mountainous areas, or difficult transportation, we have the right to refuse to transport or deliver goods directly. 
  • In cases of force majeure, due to natural disasters, floods, ferry bridge failures, etc., we are not responsible for compensation for damages arising from untimely delivery or failure to transport goods to the specified location. agreed with the customer.
  • In case we have transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to company regulations.
  • During special days or festivals due to limited general traffic policies (road bans for some vehicles…) delivery time may change. We will call customers to confirm. most delivery time.
  • Delivery time may be slower than expected for a number of reasons such as: Customer address is incorrect, Customer is not at home, Delivery staff cannot contact the customer, natural disasters, fires,… If due to Song Phung Water Industry Equipment reasons, we will contact you to reschedule a reasonable delivery time.
  • In case the expected time has passed and the customer has not received the goods, please respond so we can have the fastest solution. While waiting for the goods, if you want to change the order (Change product, Don’t want to receive the goods anymore,…) but the service has not yet delivered to the customer, please notify Song Phung Water Industry Equipment to us. Resolve with the delivery service.
  • Song Phung Water Industry Equipment will offer free installation services to customers for simple products (installation and operation without drilling, welding, cranes, etc.), and charge a fee for other products. depending on characteristics and properties.