In order to improve service quality, unify the working process, openly and clearly create convenience for customers in the process of buying products at the company. We would like to offer the delivery and shipping policy as follows.
- Depending on each order and specific location, Song Phung Water Equipment will charge according to the agreement with the lowest fee, or based on the delivery unit price of the shipping company.
- Delivery time: From 2 to 5 days depending on the customer’s location (Note: For orders that need to be placed in advance, the delivery time may take longer.)
- Delivery time: from 9:00 a.m. to 4:00 p.m. every day of the week except Sundays and public holidays.
- Transportation term: Motorcycles, tricycles, trucks of all kinds, passenger cars, …
- The company only delivers the goods to the right representative to receive the goods that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, we have the right to refuse delivery and request that the customer receive the goods at the company’s sales location.
- If the delivery address is not clear, is located in a corner, or in dangerous places, mountainous areas, difficult transportation, we have the right to refuse to ship, deliver and receive goods directly. next.
- In cases of force majeure, due to natural disasters, floods, damage to ferry bridges, etc., we are not responsible for compensation for damage arising from delivery of goods on time or failure to deliver goods to the destination such as: agreed with the customer.
- In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs in accordance with the company’s regulations. company.
- During special days or Festival days due to limited general traffic policy (no roads for some vehicles…) delivery time may change, We will call customers to confirm most delivery time.
- Delivery time may be slower than expected for a number of reasons such as: Customer address is incorrect, Customer is not at home, Delivery staff cannot contact customer, natural disaster, fire, etc. If for the reason of Song Phung Water Equipment, we will contact you to re-arrange a reasonable delivery time.
In case the customer has not received the goods after the expected time, please give us feedback so that we can take the fastest remedial measures. During the waiting period, if you want to change your order (Change products, Don’t want to receive goods anymore, …) but the service side has not yet delivered customers, please inform us. deal with the delivery service.Song Phung Water Equipment will provide free installation service for customers with simple products (installation and operation without drilling, welding, crane,…), and charge for other products. depending on the characteristics and properties.